We trust you will be satisfied with your Casa de Oro Jeweler’s (CDOJ) purchase. However, should you decide the merchandise is not satisfactory, Casa de Oro Jeweler's return policy is stated below.
The merchandise may be mailed back to us, or returned to any CDOJ's location. Please leave all merchandise tags attached. Also, please note that if you choose to mail the merchandise back, you will be responsible for the shipping fees. We recommend that you insure the package and ship via a traceable method. No refunds are given on shipping and handling charges. Personalized items, engraved items, sized items and clearance items marked down 50% or more cannot be returned. Payments made for class tuition are not refundable. A store credit will be issued to students who cancel within 24 hours of the class. Students who do not give a 24 hour notice of not being able to attend the class will not receive a refund or a store credit of the tuition.
Address package to:
Casa de Oro Jeweler's
756 Caddo Street
Corpus Christi, Texas 78411
CDOJ's will issue a refund in the form and amount of the original tender paid (including sales tax) or CDOJ's will issue a store credit, when each of the following conditions has been met: 1. The merchandise must be returned within fourteen (14) calendar days from the date of purchase, except as otherwise stated on the face of the packing slip or on the item's product page; and 2. The merchandise must be in its original, unused condition unless there is a manufacturer's defect; and 3. The merchandise must be accompanied by the original CDOJ's Receipt.
If the merchandise being returned was purchased using a credit card and we credit your account, the credit will show on the statement you receive after the issuing bank applies the credit.
If you exchange merchandise, your account will be credited for the return and a sale rung for the new merchandise.
If the merchandise being returned was purchased using a CDOJ Gift Card, that card will be credited if there is a balance on it. If the balance on the card is $0.00 a new Gift Card will be issued for the return amount and mailed to you.
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